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Brother Control Center - "scanner not connected"

If you have a Brother MFC unit and are trying to scan using the Control Center software, there are times you might get a message "DEVICE NAME cannot be found.  Make sure the device is ON and connected."  This can sometimes be followed by error: CC3-202-03031b02.

If you confirmed that the unit can print and that it scans with another application, try to delete all of the user temporary files.  It seems a strange fix but this has been proven to work in the past for our technicians here at CompuSave.

For further assistance, contact us here at CompuSave.

CompuSave Computers Inc.

Your Technical Team - On Your Side

Call or Text: 519-863-6336  -  Email: support@compusave.ca

Website: www.CompuSave.ca


Posted: August 2016

Author: BK